Unit goals:
Facilitating the completion of transactions for citizens in cooperation with all college formations and overcoming the difficulties that citizens face when reviewing.
Activities of the Citizens Affairs Unit:
Receiving citizens (teaching, employee, student, external auditor) and listening to their complaints and referring them to the concerned authority after presenting them before the eyes of the Dean.
- Direct supervision of the organization of interviews for Mr. Dean.
- Introducing the citizen to the appropriate legal formulas to solve the problem and the administrative contexts
- Follow-up of complaints sent to the college through the ministry or the university presidency.
- Contribute to the work of the citizen’s e-government by entering the citizens’ requests into the e-citizen government program that belongs to the General Secretariat of the Council of Ministers.
The official mail of the Citizens Affairs Unit: [email protected]
